FAQ

When is tracking information sent?

Working rule - Everyday detail: Yes. A tracking number is provided after carrier acceptance so the shipment can be followed.

May I return an eligible product without giving a reason?

Plain-language summary - Service-led clarification: Eligible items may be returned or exchanged for any reason within 30 days after delivery, and gocontigo pays approved return shipping.

May I stop an order before dispatch?

Service commitment - Careful approach: Cancellation can be requested before shipment. After shipment, the Refund Policy controls the available return or exchange.

Which locations can receive an order?

Applicable procedure - Policy-based framework: The store serves US addresses only. Customers pay no standard-shipping charge on a US purchase.

What delivery schedule should I expect?

Customer outcome - Support-oriented practice: Orders generally spend 1-2 business days in fulfillment and another 4-6 business days with the carrier.

What is the refund timetable?

Customer outcome - Accessible choice: Approved refunds are issued back to the order's original payment source in 5-10 business days.

How should Contigo drinkware be cared for?

Service note - Customer-first provision: The applicable guidance appears with the specific product and its packaging; do not use damaged drinkware or components.

Where can I send an order question?

Applicable procedure - Store-specific explanation: Email support@gocontigobay.shop or call 512-603-2373 Monday to Friday, 9:00 AM-5:00 PM (America/Chicago).

Business and support information

Policy detail - Focused standard: Requests connected with this policy are handled by gocontigo using the details listed here.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigobay.shop

Phone: 512-603-2373

Physical and return address: 2212 Short St, Fort Wayne, Indiana, 46808, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Chicago).