Terms of Service

Important context - Direct detail: The following Terms of Service apply to customers who access or transact with gocontigo in the United States.

Liability and mandatory rights

Order guidance - Everyday direction: We do not exclude obligations that law makes non-waivable. Otherwise, recoverable loss is limited as permitted to direct transactional harm.

Acceptable website use

Policy explanation - Customer-ready process: Any activity that is illegal, deceptive, destructive, security-sensitive, or infringing is forbidden.

Order review and acceptance

Relevant standard - Store-specific standard: Every order is subject to acceptance, inventory availability, payment authorization, and fraud review. An obvious error may be corrected, and a declined order receives any refund required by law.

USD pricing, shipping, and taxes

Process clarification - Outcome-based choice: Customers pay in USD. Free standard delivery does not remove tax obligations imposed by an applicable jurisdiction.

Product information and safe use

Customer information - Order-specific information: We take reasonable care with descriptions, photographs, specifications, and prices for drinkware and hydration accessories. Screen appearance can vary, and customers must follow product-specific material, care, use, temperature, and safety information.

Cancellation and return remedies

Service commitment - Direct response: Orders that have not shipped can be canceled; shipped orders proceed under the customer protections in the Refund Policy.

Merchant and customer service details

What this means - Store-specific process: For policy or order assistance, customers may contact gocontigo through the following channels.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigobay.shop

Phone: 512-603-2373

Physical and return address: 2212 Short St, Fort Wayne, Indiana, 46808, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Chicago).