Refund Policy

Order guidance - Reliable method: To keep post-purchase service straightforward, gocontigo accepts eligible returns and exchanges requested within 30 days of delivery.

Return destination

2212 Short St, Fort Wayne, Indiana, 46808, United States

Return eligibility

How this rule works - Reliable framework: Customers should contact us before the 30-day deadline and return the product with its included components and purchase record.

What this means - Current approach: Customers cannot use the no-reason return path for customized goods, gift cards, clearance or Final Sale products, or opened hygiene-sensitive and intimate merchandise.

Relevant standard - Service-led summary: Customers retain their rights for damaged, defective, incorrectly sent, or missing products even when an item category is otherwise excluded.

Return shipping responsibility

Operational detail - Plain-language framework: gocontigo pays the approved return-shipping cost for both no-reason returns and returns caused by damage, defects, incorrect items, or missing items.

Refund method and timing

Direct guidance - Practical application: The original payment method receives an approved refund within 5-10 business days following receipt and processing of the return.

Exchange requests

Practical detail - Current approach: Customers may choose an exchange instead of a refund during the eligibility period, provided the replacement is available.

Cancellation before shipment

Practical detail - Detailed protection: Cancellation is possible only before shipment; afterward, the customer may rely on the applicable provisions of this Refund Policy.

Customer service contact

Policy in practice - Measured framework: Requests connected with this policy are handled by gocontigo using the details listed here.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigobay.shop

Phone: 512-603-2373

Physical and return address: 2212 Short St, Fort Wayne, Indiana, 46808, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Chicago).